Refund Policy

Refund Policy

Thank you for shopping at our jewelry accessories website: www.quittintimetourmerch.com. We want you to be completely satisfied with your purchase, and we strive to provide the highest quality products and services. In the event that you are not satisfied with your order, this Refund Policy outlines the terms and procedures for requesting a refund.

Eligibility for Refunds
(a) Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 3 days of receiving your order. We will require photo or video evidence of the damaged or defective product. Upon verification, we will offer a replacement or a full refund.

(b) Incorrect or Incomplete Orders: In the event that you receive an incorrect or incomplete order, please notify us within [insert number of days] days of receiving your package. We will work with you to resolve the issue by either sending the missing items or arranging for the return and replacement of the incorrect items.

(c) Dissatisfaction with Product: If you are not satisfied with your purchase for any reason other than damage, defect, or incorrect order, please contact us within 3 days of receipt. We may request additional information regarding the reason for your dissatisfaction. Refunds in such cases will be considered on a case-by-case basis.

Return Process
(a) Authorization: Before returning any items, you must contact our customer support team to obtain authorization. Unauthorized returns may not be accepted or processed.

(b) Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to damage, defect, or an incorrect order. We recommend using a trackable shipping service and purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

(c) Condition of Returned Items: All returned items must be in their original condition, unworn, undamaged, and with all original tags and packaging intact. We reserve the right to refuse refunds for items that do not meet these criteria.

Refund Processing
(a) Refund Method: Refunds will be issued in the original payment method used for the purchase, unless otherwise agreed upon. Please allow [insert number of days] for the refund to be processed and reflected in your account. The timing of the refund may vary depending on your financial institution.

(b) Partial Refunds: In some cases, partial refunds may be issued if only certain items in an order are eligible for a refund.

(c) Non-Refundable Items: Certain items may not be eligible for refunds, including but not limited to earrings (for hygiene reasons) or custom-made products. This will be clearly stated on the product page at the time of purchase.

Contact Us
If you have any questions or concerns about our Refund Policy, or if you would like to initiate a refund request, please contact us via:

Email:service@quittintimetourmerch.com.

Thank you for reviewing our Refund Policy.

Last updated: 2023.10.20